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Frequently Asked Questions
FAQs
Got questions about your plumbing?
We've got answers.
How quickly can you respond to emergency callouts?
We understand that plumbing emergencies can't wait. We aim to respond to urgent callouts across North, East, South & West London as quickly as possible, often within a few hours depending on location and availability. Whether it's a burst pipe, a major leak, or a boiler breakdown, we'll prioritise getting to you fast to minimise damage and disruption to your home.
What areas do you cover?
We're proud to serve all of North, East, South & West London. Wherever you are in London - if you need a reliable plumber, we've got you covered. Give us a call to confirm we service your specific area.
Do you offer free quotes?
Absolutely. We provide honest, transparent quotes with no hidden fees. For most jobs, we can give you an accurate estimate over the phone or via message. For larger projects, we're happy to visit your property to assess the work and provide a detailed written quote – completely free of charge.
What plumbing services do you offer?
We cover everything plumbing-related. From fixing dripping taps to unblocking drains to central heating repairs, no job is too big or small. We also work with qualified gas engineers for heating and boiler work, so we can handle your full range of plumbing and heating needs.
Are you fully qualified and insured?
Yes, with over 10 years of experience in the plumbing industry, we're fully qualified and insured to carry out all plumbing work. Your home is in safe, professional hands. For gas work, we collaborate with Gas Safe registered engineers to ensure everything meets current regulations.
How much do you charge?
Every job is different, which is why we tailor our pricing to your specific needs. We believe in fair, competitive rates without compromising on quality. Once we understand what you need, we'll provide a clear quote upfront so there are no surprises when the work is done.
Do you guarantee your work?
We take pride in every job we complete and stand behind the quality of our workmanship. If anything isn't right, we'll come back and sort it out. We want you to be completely satisfied with the service you receive – that's what builds our reputation and keeps customers coming back.
Can I see examples of your previous work?
Of course! We regularly share our projects and plumbing tips on TikTok
@plumbing.therapy
. It's a great way to see the quality of our work, get to know our approach, and pick up some useful advice for maintaining your home's plumbing system.
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